SHIPPING & RETURN POLICY

At CuteChildChic, we strive to provide a seamless and enjoyable shopping experience for you and your little ones. Please review our shipping policy to understand the process:

  1. Order Processing:

    • Orders are typically processed within 1-2 business days of payment confirmation.
    • During peak seasons, processing times may vary, and we appreciate your patience.
  2. Shipping Methods:

    • We offer standard and expedited shipping options.
    • Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days.
    • Shipping times may vary based on your location and unforeseen circumstances.
  3. Shipping Rates:

    • Shipping costs are calculated at checkout based on your location and the selected shipping method.
    • We may offer free shipping promotions during certain periods, so be sure to check for any ongoing deals.
  4. Order Tracking:

    • Once your order is shipped, you will receive a confirmation email with a tracking number.
    • You can track your order in real-time to stay updated on its status and estimated delivery date.
  5. International Shipping:

    • We currently offer international shipping to select countries. Shipping times and rates vary for international orders.

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy:

  1. Return Eligibility:

    • Returns are accepted within 30 days of receiving your order.
    • Items must be unused, in their original packaging, and in the same condition as received.
  2. How to Initiate a Return:

    • Contact our customer service team at contact@cutechildchic.com to initiate the return process.
    • Provide your order number, the reason for the return, and any relevant information.
  3. Return Shipping:

    • Customers are responsible for return shipping costs, except in the case of a defective or incorrect item.
    • We recommend using a trackable shipping method to ensure the safe return of the items.
  4. Refund Process:

    • Refunds are processed once we receive and inspect the returned items.
    • Please allow 5-7 business days for the refund to be credited back to your original payment method.
  5. Exchanges:

    • Unfortunately, we currently do not offer direct exchanges. If you need a different item, please place a new order and initiate a return for the original item.

For any further assistance or inquiries, please don’t hesitate to contact our customer service team at contact@cutechildchic.com . Thank you for choosing CuteChildChic for your children’s playtime essentials!

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